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 Training & Change Management

We initially form an understanding of the organisation and its goals to arrive at the type of training programs required by the various levels of the retail business. Based on this we develop customised training programs specific to the client in a variety of areas namely
  • Employee induction
  • Customer service
  • Selling skills
  • Retail measures
  • Product knowledge and operations
  • Visual merchandising
Our innovative and dynamic training programs are intended to be highly participative and light hearted so that there is a higher learning curve, a high motivational level and they induce interest among participants. This ensures that they deliver successful results at the end of the day for the retailer.

In addition to delivering training programs we help evaluate the existing HR tools and suggest the need for new HR tools, if required. We also support the client throughout the implementation process and help establish systems that help monitor, follow up and steer the performance.