Retail Store Management (Store Manual Development )

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Retail Store Management (Store Manual Development )

Store Management

We provide end to end solutions for retailers in managing the day to day operation of their stores by taking care of:

Manpower – complete manpower planning, selection, recruitment, training and fine tuning of skills
Operations – systematic handling of store operations and activities, professional management of stores
Higher accountability - bringing in higher accountability by setting in protocols such as timely documentation, reporting and feedback
Customer service – building and maintenance of customer loyalty by professional staff
Visual Merchandising – planning the display and store design

Store Manual

We can help retailers standardise operations to improve their in store process and create a consistently positive experience for their customers across all of their stores. This will help the retailer achieve customer loyalty and reap the benefits of a long term relation with the customer. Towards this end we help create a customised manual based on the assessment of the clients operations and store functions and other parameters which would serve as the Bible for the particular retailer in standardising his in-store operations by implementing the procedures specified. Swathe arrives at this manual by:

Assessing the current operations and store functions
Assessing and improving the conversion rate of the store
Measuring customer service and improving the same
Evaluating manpower and work load
Creating a schedule of functions and operations
Documenting the procedures
Building a customised manual
Having a retail wide roll out of the manual
Ensuring implementation by training the staff across the chain